Creating a delightful customer experience – Interview with Elizabeth Pitt, Chief Customer Officer

Delightful, is the sentiment Infusionsoft wants their customers to feel when they interact with their team members. Elizabeth Pitt, recently appointed to Chief Customer Officer at Infusionsoft, oversees roughly 200 employees hyper-focused on a positive customer experience. She is also in the process of hiring up to 60 more people by the end of the … Read more

Before you build an app, get to know your user base – Ryan Allen, Dapper Gentlemen

With over 2.5 million mobile apps in the market, how will your app stand out and gain users? This month’s Lunch and Learn speaker, ADDY award-winning, mobile and web developer Ryan Allen, co-founder Dapper Gentlemen, engaged our audience about the ins and outs of designing a mobile application. [youtube]https://youtu.be/m92WwN5oQiA[/youtube] Before you go out, spend money … Read more

Booker, all-in-one service commerce platform, expands to Scottsdale bringing jobs

For many small business owners like Renee Moore of SpaFly, a mobile spa, she spends more than a desirable amount of time on administrative tasks rather than going out and getting clients. New York City-based Booker, an all-in-one service commerce platform, has expanded to Scottsdale and ready to help small businesses like SpaFly streamline daily tasks … Read more

GoDaddy reports strong Q1

GoDaddy, the world’s leading technology provider for small businesses, today reported a strong Q1 for 2015. An increase in revenue and growth in their customer base has led to promising financial results. Q1 ended March 31, one day before the #ItsGoTime company went IPO. Related: It’s Go IPO Time – GoDaddy stock up 31% from … Read more

Pure Chat closed $1.5M seed round, plans expansion to global markets

Pure Chat, a live support and sales software company, has raised $1.5 million dollars in a seed round to continue moving up the hockey stick and help small businesses around the world connect with their customers on-the-go. With their $250,000 winnings from the Arizona Commerce Authority Innovation Challenge, Pure Chat’s total funding to date is … Read more

Greg McKeown says stop having priorities and have one priority – ICON15

Photo contribution Thomas Hawthorne Greg McKeown, New York Times best selling author of Essentialism: The Disciplined Pursuit of Less, packed a punch a ICON 15 with his powerful message about how having one priority is the key to success. Entrepreneurs can typically be the type of person who will take on everything and make it all … Read more

Sally Hogshead pours a shot of fascination into small businesses – ICON15

“Different is better than better,” said author, speaker and former advertising executive Sally Hogshead during her keynote speech at Infusionsoft’s ICON15 small business conference. Hogshead, emphasized that honing in on what makes you different helps you compete in your market without having an extravagant marketing budget. Hogshead founded Fascinate, Inc. and created The Fascinate System, … Read more

Small businesses matter, new mobile products and Cold Play – CEO Clate Mask kicks off ICON 15

Photo contribution by Thomas Hawthorne Cold Play’s Sky Full of Stars lyrics filled the Phoenix Convention Center as CEO and co-founder Clate Mask of Infusionsoft made his way to center stage and kicked off ICON15 to a crowd of over 3,000 attendees. “Small business has changed, and the world is finally starting to notice it,” … Read more

Sun Devil Select honors top ASU alum-led businesses

Arizona State University’s W. P. Carey School of Business is holding its first-ever Sun Devil Select, an event to honor some of the country’s top ASU alum-owned and alum-run businesses. Seventeen firms from a variety of industries will be recognized for their achievements. “We’re honoring organizations that demonstrate innovation, growth and entrepreneurial spirit,” explains Sidnee … Read more

GoDaddy appoints new chief customer officer and chief marketing officer

GoDaddy, the world’s largest technology provider dedicated to small business, announced the addition of a new position Chief Customer Officer (CCO) with the responsibility to align the company’s products, services and engagement models with strategy needs and values of GoDaddy’s customer base, and the appointment to CCO and Chief Marketing Officer. Barb Rechterman, formerly the CMO, is switching … Read more