Botco.ai, a HIPAA-compliant conversational marketing platform, has announced the launch of a new AI chat feature designed to transfer automated chat conversations to live agents.
The feature is BotcoLive, and it works with the company’s AI chat technology to streamline the marketing engagement process.
Scottsdale-based Botco.ai has also announced that American Family Care (AFC), a major provider of urgent care and accessible primary care across the U.S., will go live with BotcoLive later this year.
This will be a major deployment, as AFC has more than 200 clinics and 600 in-network physicians caring for nearly 3 million patients a year.
“For many organizations, giving their clients the attention they deserve isn’t possible at scale,” said Jacob Molina, project manager at Botco.ai.
BotcoLive will utilize AI chat algorithms in order to handle a high number of inbound questions quickly and then easily transfer the conversation to a live agent when necessary.
As soon as a customer asks to speak with a person, the conversation is added to the chat queue. An agent will then be able to pick up where the chat left off and work to resolve the customer’s issue.
Botco.ai has had a big year this year, winning an innovation award in May and partnering with STChealth earlier this month in order to provide easy access to immunization records.
AFC is excited to introduce BotcoLive to its customers, especially as COVID-19 significantly increased the number of questions coming to the company’s website.
“Our mission has always been to make high-quality healthcare as accessible as possible,” said Sean Hart, Vice President, Franchise Development, AFC Franchising in a statement. “BotcoLive is the next step in improving our response, allowing us to rapidly complete the conversion process by connecting automated chat to human follow-up at just the right time. The platform will help us achieve our mission even in the most challenging circumstances.”