6 secrets to enhancing your customer's experience – Lunch and Learn – March 27

Last month’s AZ Tech Beat Lunch and Learn was all using video to boost your business. The Director of Strategy at WireBuzz Marcus Krieg emphasized to not skimp on quality and said the benefits of a well-produced, strategic video could out-weigh the risk of customers clicking off if the video is just bad. The musts of a quality video are to have good sound and lighting, Krieg said, and you need proper equipment to have good sound and lighting. Watch his talk below.

This month our guest expert is Justin MacDonald, Infusionsoft’s Manager of Customer Experience. Justin serves as a manager of Customer Experience where he researches and advises nearly all business units of the company about its customers’ experience.
In the Age of the Consumer, your prospects and customers are empowered and have access to more information about you and your products. Often times they make buying decisions before they ever speak to you. MacDonald says the only way to thrive is to focus your strategy, energy and budget on creating an experience for your customers that sets you apart.
MacDonald will share with you the direct correlation between delight and dollars, the 6 essential disciplines of CX and how you can apply them to your business today.

Sign up soon as tickets sell out quickly!

Date: Friday | March 27, 2015

Time: 11 a.m. – 1 p.m.

Topic: 6 Secrets to Enhancing Your Customer’s Experience – get CX-y

Location: Axosoft | 13835 N. Northsight Blvd. #205, Scottsdale, AZ 85260



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