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AZ Tech Beat | May 26, 2017

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Aspect Software announces strategic alliance with LiveVox

Aspect Software announces strategic alliance with LiveVox
Ryan Loebe

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions.

The exclusive and strategic alliance will enable LiveVox to expand its product set to include Aspect’s market-leading WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox’s cloud solutions outside of North America.

“We are very excited to partner with LiveVox, who brings an industry proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs. The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency,” says Stew Bloom, CEO of Aspect Software.

Other benefits of the alliance:

  • Alliance will offer business process outsourcers (BPOs) the most comprehensive SaaS, PaaS, and private cloud portfolio in the industry
  • Companies will collaborate on go-to-market activities and global expansion
  • Aspect CEO Stew Bloom to join the board of LiveVox

Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect’s global reach and resources while identifying immediate cross selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as “Aspect BPO Cloud, powered by LiveVox”.

“Aspect invested over $150M last year in expanding our product line with Software as a Service applications, and our new Affiliation with LiveVox comes at a great time for both companies, as we take our new Aspect BPO Cloud powered by LiveVox product to our existing and new accounts North America and international markets,” Bloom said.

For more information on the strategic alliance click here

For AZTB’s past coverage of Aspect Software click here

Graphics provided by Aspect Software